Return, Cancellation & Exchange Policy

Customers are requested to carefully check the product at the time of delivery before accepting it. If the product has any genuine defect or issue, the customer may return it without paying any additional return delivery charge. After receiving the returned product, Anvoola will provide a replacement product at no additional product cost.

If the product has no defect and the customer simply does not like the product or changes their mind after receiving it, the customer must bear the applicable delivery and return charges. No refund will be provided for a return made without a valid product-related issue.

Customers must thoroughly inspect the product, including its condition, appearance, and functionality, in the presence of the delivery person. Once the product has been accepted and the delivery is completed, complaints regarding visible or easily identifiable issues may not be accepted.

Once an order has been confirmed and dispatched, cancellation may not be possible. Any advance payment made for an order is non-refundable after dispatch, particularly for premium or high-value products where specialized packaging and product arrangements are involved.

If a genuine problem occurs with a product due to a manufacturing or machine-related issue, Anvoola may offer an exchange subject to verification and applicable conditions.

The customer must keep the product, box, packaging, and included items in the same condition as received until the exchange is completed. Once the replacement product is delivered, the original product will be collected or exchanged accordingly.

For premium or high-value products, the advance payment is strictly non-refundable if the customer refuses to receive the order or cancels the order without a valid product-related issue. If the product itself has a genuine issue, Anvoola will take responsibility and provide the applicable replacement or solution.